Privacy Policy

Scala Vera LLC, doing business as Andiamo ("Company," "Andiamo," "we," "our," or "us"), respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, and safeguard your personal information when you use our website (the "Site") or our services, including one-on-one Italian language coaching, course and curriculum access, native-speaker tutoring sessions, AI-assisted speaking practice, group coaching calls, and related educational and coaching services (collectively, the "Services").

1. Information We Collect

We may collect the following information when you interact with our Site or Services:

• Personal Information: your name, email address, phone number, and billing details when you sign up, enroll, purchase, book a call, or contact us.
• Technical Information: IP address, browser type, device information, and usage data collected automatically through cookies and analytics.
• Voluntary Information: any data you provide through forms, applications, surveys, scheduling tools, or customer support inquiries.

2. How We Use Your Information

We use the information collected to:

• Provide and deliver our coaching, tutoring, course, and AI-assisted practice Services.
• Schedule and manage your sessions, calls, and onboarding.
• Process payments and send purchase or enrollment confirmations.
• Respond to inquiries and provide customer support.
• Send transactional messages such as appointment reminders, follow-ups, and account notifications.
• Send marketing emails, newsletters, or promotions, where you have opted in.
• Improve our Site, Services, and customer experience.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data only with:

• Trusted Service Providers (for example, payment processors, email and SMS messaging platforms, scheduling tools, course-delivery platforms, and hosting services), solely to perform Services on our behalf.
• Legal Requirements (if required by law, regulation, or court order).
• Business Transfers (in the event of a merger, acquisition, or sale of assets).

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use, sharing, or disclosure of your mobile opt-in data and consent is excluded except as necessary to provide the messaging services you have requested.

4. SMS / Text Messaging

If you opt in to receive text messages from Andiamo, the following applies:

• Program description: We send transactional and, where you have separately consented, promotional text messages related to your enrollment, scheduling, account, and the Andiamo program.
• Message frequency: Message frequency varies.
• Cost: Message and data rates may apply.
• Opt-out: You can opt out at any time by replying STOP to any message. After you opt out, you will no longer receive SMS messages from that number.
• Help: For help, reply HELP or contact us at ciao@speakandiamo.com.
• Consent: Your consent to receive text messages is not a condition of purchasing any goods or services.

Mobile opt-in data and consent will not be shared with any third parties or affiliates for marketing purposes, and will not be shared with any third parties except aggregators and providers of the text messaging services necessary to deliver the messages you have requested.

5. Cookies & Tracking Technologies

We may use cookies and analytics tools to improve website performance and personalize your experience. You may disable cookies in your browser settings, but this may affect certain Site functionality.

6. Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to:

• Access, update, or delete your personal information.
• Opt out of marketing emails by clicking "unsubscribe."
• Opt out of text messages by replying STOP.
• Request restrictions on how we use your data.

For requests, contact us at ciao@speakandiamo.com.

8. Children's Privacy

Our Site and Services are not intended for children under 13, and we do not knowingly collect personal data from minors. Our Services are intended for users who are at least 18 years of age.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.

10. Contact Us

For questions regarding this Privacy Policy, contact us at:

Scala Vera LLC (DBA Andiamo)

Email: ciao@speakandiamo.com